This Refund Policy outlines the terms under which refunds will be processed by B2btravelagency.com, represented by its entities in the USA, Canada, India, UAE, and the UK. Each entity abides by the respective laws and regulations of its country of operation. By transacting with b2btravelagency.com, you agree to the terms outlined below.

• Initiation of Refund:
• Refunds will be processed only after receiving a written cancellation request from the travel agent, corporate client, or customer via email.
• Refund requests must include all necessary details, such as booking reference numbers and cancellation confirmations.
• Mode of Refund:
• Refunds will be credited directly to the customer's original mode of payment after receiving the refunded amount from the airline, hotel, transporter, or other suppliers.
• For bookings made through travel agents or corporate accounts, the refund amount will be updated in the respective Portal Wallet. Direct transfers to credit cards or bank accounts are not applicable in such cases.
• Processing Timeline:
• Refunds will be initiated within 72 hours after receiving the refund amount from the concerned airline, hotel, or supplier.
• Due to banking procedures:
• Refunds for credit card transactions may take up to 72 hours to appear in the customer’s account
• Net banking refunds may take up to 7 working days.
• Failure bookings or unsuccessful payment uploads will be refunded to the original payment mode within 7–10 working days.
• Service Fee Deduction:
• Non-Refundable Service Fees: The service fee charged at the time of booking is non-refundable, even in cases of cancellations.
• Processing Fee: A refund processing fee will be charged by b2btravelagency.com, which will be deducted from the refundable amount.

• Flights
• Refunds for flight cancellations will only be processed after receiving the refund from the airline, subject to the airline's refund and cancellation policies.
• In case of non-refundable tickets, only taxes (if applicable) will be refunded.
• Hotels
• Hotel booking refunds are subject to the hotel's specific cancellation policy.
• Non-refundable hotel rates will not qualify for refunds, except where explicitly allowed by the supplier.
• Holiday Packages
• Refunds for holiday packages will be based on the individual cancellation terms of flights, hotels, and other services included in the package.
• Visa Services
• Visa fees are non-refundable once the application has been submitted to the embassy or consulate, regardless of approval or rejection.
• Travel Insurance
• Travel insurance policies are non-refundable after issuance unless explicitly allowed by the insurance provider.
• Bus Bookings and Eurail Passes
• Refunds will be processed according to the respective operator's cancellation policies.
• Non-refundable passes and tickets will not qualify for refunds.

• Flights, Hotels, and Other Suppliers
• In the event of insolvency or bankruptcy of an airline, hotel, or any other supplier, b2btravelagency.com will not be liable for refunds.
• Refunds will be considered only if the airline, hotel, or supplier promises to refund the amount and provides written confirmation.
• Recovery of Refunded Amount:
• In cases where b2btravelagency.com processes a refund based on supplier assurance, the agency reserves the right to recover the refunded amount if the airline, hotel, or supplier becomes non-operational, insolvent, or bankrupt.

• USA

Refunds will comply with applicable airline and travel industry regulations as governed by the U.S. Department of Transportation. Processing times may vary based on state laws and banking procedures.

• Canada

Refunds will adhere to Canadian Transportation Agency regulations. For credit card refunds, timelines are governed by local banking norms in Alberta or the province of purchase.

• India

Refunds will follow guidelines issued by the Directorate General of Civil Aviation (DGCA) and the Reserve Bank of India (RBI) for transactions processed in India.

• UAE

Refunds will comply with the UAE Consumer Protection Law and other applicable regulations. Delays caused by suppliers will be communicated promptly to the customer.

• UK

Refunds will follow regulations outlined by the Civil Aviation Authority (CAA) and UK Consumer Rights Law, including specific guidelines for travel and holiday package cancellations.

• Non-Refundable Service Fees
• The service fee collected during the booking process is non-refundable. This applies to all products, including flights, hotels, holiday packages, visas, travel insurance, bus bookings, and Eurail passes.
• Processing Fees
• A separate processing fee may be applied for handling refund requests, which will be deducted from the refunded amount.
• Urgent Cancellations
• For urgent cancellations, customers or agents are advised to contact the airline, hotel, or service provider directly. b2btravelagency.com will not be held liable for no-shows or delays in cancellations.
• Force Majeure
• Refunds for disruptions caused by events beyond the control of b2btravelagency.com, such as natural disasters or political unrest, will be subject to the terms and policies of the respective supplier.
• Updates to Refund Policy
• This policy may be updated periodically to comply with changes in laws and regulations in the USA, Canada, India, UAE, and the UK.

For assistance with refunds, please reach out to the respective country office:

By using our services, you agree to and accept the provisions outlined in this Refund Policy.